When purchasing goods from Lensor.eu, you are entitled to statutory consumer rights if the goods you receive do not comply with the terms of the contract.
Consumers have the right to submit a claim regarding the non-conformity of goods with the terms of the contract for at least two years from the date of receiving the goods.
Official EU Notice on the Legal Guarantee
Here you can view the European Union's official notice on the legal guarantee and consumer rights.
How to report non-conforming goods?
If you believe that the goods you received are defective or do not correspond to your order, please contact our customer service team.
Email: info@lensor.eu
Phone: +371 20229944
Please provide your order number, describe the issue you have identified and, if possible, attach photographs.